CallXTime Terms of Service

Terms governing your use of CallXTime products and services.

Last Updated: July 22, 2026

Operated by: Arohva Global

These Terms of Service (“Terms”) form a binding agreement between you (“Customer,” “you,” or “your”) and Arohva Global, operating the CallXTime platform (“CallXTime,” “we,” “us,” or “our”). They govern access to and use of CallXTime websites, applications, APIs, power dialer, CRM, campaigns, messaging, meetings, workflows, and related services (the “Service”).

By creating an account, clicking accept, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

1. Agreement & Order of Precedence

These Terms, together with any Order Form, Master Service Agreement (MSA), Data Processing Agreement (DPA), and policies referenced herein (including the Privacy Policy and Acceptable Use rules in these Terms), constitute the entire agreement regarding the Service.

If you have a signed MSA or Order Form with Arohva Global, that document controls in the event of conflict with these online Terms for the subject matter it covers. Product-specific documentation and in-app notices may supplement, but do not reduce, your compliance obligations.

2. Definitions

“Customer Data” means data, content, and materials submitted to or generated in the Service by you or your Users, including CRM records, call recordings, messages, and integration content.

“Users” means individuals you authorize to access your workspace (employees, contractors, or agents).

“Subscription” means the paid or trial plan entitling you to use the Service for a defined term and seat/usage limits.

“Third-Party Services” means products or services not owned by CallXTime that interoperate with the Service (carriers, Google, Microsoft, payment providers, etc.).

3. The Service

CallXTime provides a multi-tenant sales engagement platform that may include, depending on your plan and configuration: cloud/power dialing, CRM and pipeline tools, campaigns, email/SMS/WhatsApp messaging, meetings and calendar sync, automation/workflows, analytics, and integrations.

We may modify, enhance, or discontinue features with reasonable notice where material to your use. Beta or preview features may be offered “as is” and may change or end without notice.

We do not guarantee uninterrupted or error-free operation. Scheduled maintenance and emergency changes may temporarily affect availability.

4. Eligibility, Accounts & Security

You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract. The Service is intended for business use.

You are responsible for:

• Accuracy of registration and billing information
• Maintaining the confidentiality of credentials and API keys
• All activity under your workspace and User accounts
• Promptly notifying us of unauthorized access or security incidents affecting your account

We may refuse, suspend, or reclaim usernames or workspaces that infringe rights or create confusion.

5. Customer Responsibilities & Communications Compliance

You are solely responsible for how you use CallXTime to contact individuals, including compliance with all applicable laws and regulations such as:

• Telemarketing and Do Not Call / Do Not Disturb rules
• Consent and disclosure requirements for calls, recordings, SMS, WhatsApp, and email
• Anti-spam and commercial electronic message laws (including applicable GDPR ePrivacy, CAN-SPAM, CASL, TRAI, and similar regimes)
• Industry-specific rules (finance, healthcare, education, etc.) that apply to your business

You represent that you have a lawful basis to upload contact data and to initiate communications. CallXTime is a technology provider and does not provide legal advice or guarantee regulatory compliance of your campaigns.

You must honor opt-outs and suppression lists promptly and must not use the Service to harass, deceive, or contact individuals who have withdrawn consent.

6. Acceptable Use

You and your Users must not:

• Violate law, regulation, or third-party rights
• Send spam, phishing, malware, or unsolicited bulk communications in violation of law
• Attempt to gain unauthorized access to the Service, other tenants, or related systems
• Probe, scan, or load-test the Service without our prior written consent
• Reverse engineer, scrape, or circumvent technical limitations except to the extent permitted by law
• Resell, white-label, or sublicense the Service except under a written partner agreement
• Upload unlawful, defamatory, or infringing content
• Interfere with Service integrity, capacity, or security
• Use the Service to build a competing product using non-public CallXTime materials

We may investigate violations and suspend or terminate access where reasonably necessary to protect the platform, users, or third parties.

7. Customer Data & License

As between the parties, you retain all rights in Customer Data. You grant CallXTime a non-exclusive, worldwide license to host, process, transmit, display, and otherwise use Customer Data solely to provide, secure, support, and improve the Service (including creating de-identified or aggregated insights that do not identify you or individuals).

You represent that you have all rights and consents necessary to submit Customer Data to the Service and to grant the license above.

Upon termination, we will make Customer Data available for export for a commercially reasonable period where technically feasible, then delete or de-identify it from active systems subject to backup retention and legal holds, as further described in the Privacy Policy.

8. Third-Party Services & Integrations

The Service may interoperate with Third-Party Services (telephony carriers, Google, Microsoft, WhatsApp providers, payment processors, CRMs, etc.). Your use of Third-Party Services is subject to their terms and privacy policies.

We are not responsible for Third-Party Service outages, policy changes, rate limits, pricing, or data handling outside our control. Enabling an integration authorizes us to exchange data with that provider as needed for the configured features.

OAuth connections (including Google Gmail send, Calendar events, and optional Contacts import) remain under your control; you may disconnect them at any time. Revocation may disable related features. Google user data is handled as described in our Privacy Policy, including the Google Limited Use Requirements & AI/ML section.

9. Fees, Billing, Taxes & Renewals

Paid plans are billed according to your Order Form, in-app plan, or invoice. Fees are generally due in advance unless otherwise stated.

• Prices exclude applicable taxes (including GST/VAT) unless expressly stated as inclusive
• You are responsible for taxes arising from your purchase, except taxes based on our net income
• Usage-based charges (minutes, messages, seats, storage) may apply as disclosed in your plan
• Late amounts may accrue interest at the maximum rate permitted by law and may result in suspension
• Fees are non-refundable except where required by law, expressly stated in an Order Form, or where we terminate for convenience without cause

Subscriptions renew automatically for successive terms unless cancelled according to the cancellation method for your plan (in-app, written notice, or Order Form terms). Price changes for renewal terms will be communicated in advance where required.

10. Trials, Free Plans & Beta Features

Trials and free plans are provided at our discretion and may be modified or ended at any time. Trial data may be deleted after the trial ends unless you convert to a paid Subscription.

Beta, alpha, or preview features may be incomplete, may contain bugs, and are provided without warranties. Feedback you provide about the Service may be used freely by us without obligation to you.

11. Intellectual Property

CallXTime, including software, UI, documentation, trademarks, logos, and branding, is owned by Arohva Global or its licensors and is protected by intellectual property laws.

Except for the limited right to access the Service during your Subscription, no rights are granted by implication. You must not remove proprietary notices or use CallXTime marks without prior written permission.

If you provide suggestions or feedback, you grant us a perpetual, royalty-free license to use them to improve the Service.

12. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms and will protect it with reasonable care.

Exceptions: information that is public through no fault of the receiver, independently developed, rightfully received from a third party without duty of confidentiality, or required to be disclosed by law (with notice where legally permitted).

Customer Data is your Confidential Information. CallXTime security documentation shared under NDA remains our Confidential Information.

13. Privacy & Data Protection

Our Privacy Policy explains how we process personal information. For Customer Data where we act as a processor, we will process personal data in accordance with your documented instructions and any executed DPA.

You are the controller (or equivalent) of Customer Data and must not instruct us to process data in violation of law. Enterprise customers may request a DPA via [email protected].

14. Warranties & Disclaimers

EXCEPT AS EXPRESSLY STATED IN A SIGNED ORDER FORM OR MSA, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that Customer Data will never be lost. You are responsible for maintaining appropriate backups of Customer Data you export.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO CALLXTIME FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations allocate risk and are a fundamental part of the bargain between the parties.

16. Indemnification

You will defend, indemnify, and hold harmless Arohva Global and its officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your Customer Data
• Your use of the Service in violation of these Terms or law
• Communications you send using the Service (including telemarketing and messaging claims)
• Disputes between you and your Users or end customers

We will promptly notify you of covered claims and reasonably cooperate at your expense.

17. Suspension & Termination

You may stop using the Service and cancel according to your plan’s cancellation process. We may suspend or terminate access immediately if you materially breach these Terms, fail to pay fees when due, create security or legal risk, or if required by law or a Third-Party Service provider.

Upon termination:

• Your right to access the Service ends
• Fees owed become immediately due
• Provisions that by nature should survive (IP, confidentiality, limitations, indemnity, governing law) will survive

We are not liable for suspension or termination carried out in accordance with these Terms.

18. Export Controls & Sanctions

You must not use or export the Service in violation of applicable export control or sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a comprehensively sanctioned jurisdiction, and are not a denied or restricted party.

19. Governing Law & Disputes

Unless a signed MSA states otherwise, these Terms are governed by the laws of India, without regard to conflict-of-law principles.

Courts located in Ahmedabad, Gujarat, India shall have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory consumer protections that cannot be waived.

Before filing a formal claim, the parties will attempt in good faith to resolve disputes informally by contacting [email protected].

20. General Provisions

Force majeure: Neither party is liable for delays caused by events beyond reasonable control (natural disasters, war, labor disputes, internet or carrier failures, governmental actions).

Assignment: You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger or sale of assets.

Severability: If a provision is unenforceable, the remainder remains in effect.

Waiver: Failure to enforce a provision is not a waiver.

Notices: We may provide notices via email, in-product messages, or posting on the website. Legal notices to us should be sent to [email protected].

Relationship: The parties are independent contractors. These Terms do not create a partnership, joint venture, or employment relationship.

Entire agreement: These Terms supersede prior online terms for the same subject matter, except as preserved by a signed MSA/Order Form.

21. Updates To These Terms

We may update these Terms from time to time. Material changes will be posted with an updated “Last updated” date and, where required, notified by email or in-product notice.

If you continue using the Service after changes take effect, you accept the revised Terms. If you do not agree, you must stop using the Service and cancel your Subscription.

22. Contact Information

Questions about these Terms: [email protected] Privacy: [email protected] Security: [email protected] Website: https://callxtime.com/contact

Operator: Arohva Global (CallXTime)